AI Advisory in Action/AI Pilot Build
CASE STUDY , MEDICAL DEVICE MANUFACTURER

One working AI solution. Not another proof of concept.

How a medical device manufacturer deployed an AI Quality & Regulatory Intelligence Assistant to improve compliance, accelerate investigations, and reduce time spent searching across thousands of quality and regulatory documents.

Production-Grade V1Real UsersReal WorkflowsEnterprise ArchitectureScale-Up Plan
Quality & Regulatory Assistant
SECURE · AUDITED
What CAPAs were previously opened for this issue?
Searching SOPs, CAPAs, audit findings… 3 references found
What SOP governs this process?
Searching SOPs, CAPAs, audit findings… 3 references found
Have we had similar audit observations in the last 3 years?
Searching SOPs, CAPAs, audit findings… 3 references found
What products are affected by this deviation?
Searching SOPs, CAPAs, audit findings… 3 references found
Ask the assistant…
Connected Sources
SOP Repository
1200
QMS
1621
CAPA Database
2042
Audit System
2463
510(k) Submissions
2884
DHF Library
3305
AI Insight
3 related CAPAs detected on same subsystem
Suggested action , review CAPA-2024-118 effectiveness before closing this investigation.
The Challenge

Critical quality and regulatory information , scattered across every system in the enterprise.

Information lived across SOP repositories, Quality Management Systems, CAPA databases, audit findings, Design History Files, regulatory submissions, and product complaint records.

Employees spent hours searching multiple systems to support investigations, audits, product development, and regulatory activities. Acquisitions and product expansion made it worse.

Leadership wanted to know whether AI could give employees immediate access to trusted information , while preserving regulatory compliance and governance.

Operational Pain Point Dashboard
SOP Retrieval
Slow & Manual
Hours across multiple systems
CAPA Investigations
Time Intensive
Repeated lookups, weak history
Audit Readiness
Resource Heavy
SMEs pulled off core work
Complaint Analysis
Fragmented
Data spread across systems
Regulatory Docs
Distributed
Submissions in many repos
Employee Productivity
Below Target
Search consumes the day
Our Approach

How MAD Advisory built the AI Pilot.

01

Pilot Selection & Scope

  • User groups
  • Business objectives
  • Success metrics
  • Security requirements
02

Workflow & User Design

  • Quality workflows
  • Investigation processes
  • Audit support
  • Regulatory review
03

Architecture & Governance

  • Secure architecture
  • Data integration
  • User permissions
  • Regulatory controls
04

Solution Development

  • SOP & CAPA integration
  • Audit findings
  • Regulatory documentation
  • Retrieval & summarization
05

User Testing & Deployment

  • Real users
  • Real workflows
  • Real documentation
  • Usability & accuracy validated
The Solution

AI Quality & Regulatory Intelligence Assistant.

A production-grade AI assistant that answers regulated questions with cited evidence drawn from the company's own SOPs, CAPAs, audit findings, and regulatory submissions.

Example Questions
Assistant Response
What SOP applies to this manufacturing process?
SOP-MFG-0421 (Rev 7) governs this process. Last updated 4 months ago following CAPA-2024-118.
Cited Sources
SOP-MFG-0421CAPA-2024-118
Business Impact

How the solution created value.

0
%+
Faster Information Retrieval
Reduced time spent locating documentation across systems.
0
%+
Faster Investigations
Accelerated CAPA and quality review activities.
0
%+
Improved Compliance
Increased consistency of regulatory processes.
0
%+
Better Audit Readiness
Improved access to historical records and findings.
0
%+
Increased Productivity
Reduced dependency on subject matter experts.
0
%+
Knowledge Retention
Preserved institutional knowledge as the org grows.

Directional impact ranges from pilot user testing. Client data redacted.

Deliverables

What the client received.

01

Production-Grade V1 Application

Working software deployed and tested , not a sandbox demo.

02

User-Tested Solution

Validated using real users and real enterprise data.

03

Architecture & Security Documentation

Complete technical documentation and governance controls.

04

Deployment Readiness Package

Support model, monitoring framework, and operating procedures.

05

Scale-Up Plan

Roadmap for expanding across additional functions and geographies.

Architecture

Built for enterprise scale.

Layer 01
Users , Quality, Regulatory, Manufacturing, Compliance
Layer 02
AI Quality & Regulatory Assistant
Retrieval · Summarization · Cited Intelligence
Layer 03 , Connected Systems
Quality Management System
SOP Repository
CAPA Database
Audit Management System
Regulatory Submission Repository
Layer 04 , Governance
Security
Permissions
Audit Logging
Compliance Controls
Outcomes

Working software , not slideware.

Working Software
Delivered , not a PoC
Real Users
Validated in production workflows
Real Data
Integrated with enterprise content
Enterprise Architecture
Documented and scalable
Scale-Up Roadmap
Ready for broader deployment
Executive Insight
"The goal was not to demonstrate AI. The goal was to solve a real business problem. By focusing on quality and regulatory workflows, the organization deployed a production-ready AI solution that employees could immediately use to improve productivity, compliance, and decision-making."

Ready to build something that actually works?

Most organizations stop at AI assessments and roadmaps. MAD Advisory builds production-ready solutions that solve real business problems , with a clear path to enterprise scale.